{"status":true,"message":"Call logs fetched","data":{"calls":[{"callId":1,"callRef":"CALL-1001","customerName":"John Doe","registeredPhone":"1234567890","callerPhone":"1234567890","agentCode":"Agent001","agentName":"Anita Support","complaintType":"Recharge Failed \/ Pending","direction":"Inbound","duration":"7:00","durationSec":420,"status":"Resolved","statusKey":"resolved","summary":"Customer reported failed Airtel recharge. Refund initiated.","resolution":null,"callbackAt":null,"ticketRef":null,"callTime":"2026-06-19 05:00"},{"callId":2,"callRef":"CALL-1002","customerName":"Jane Smith","registeredPhone":"9876543210","callerPhone":"9876543210","agentCode":"Agent001","agentName":"Anita Support","complaintType":"Login \/ OTP Issue","direction":"Inbound","duration":"3:00","durationSec":180,"status":"Resolved","statusKey":"resolved","summary":"OTP not received. Callback scheduled for 4 PM IST.","resolution":"Resolved","callbackAt":null,"ticketRef":null,"callTime":"2026-06-19 05:00"}],"complaintCategories":[{"category_id":3,"category_code":"bill_not_updated","category_name":"Bill Payment Not Reflected","service_type":"electricity"},{"category_id":4,"category_code":"double_debit","category_name":"Double Debit \/ Duplicate Charge","service_type":"general"},{"category_id":8,"category_code":"dth_activation","category_name":"DTH Not Activated","service_type":"dth"},{"category_id":6,"category_code":"kyc_issue","category_name":"KYC Verification Issue","service_type":"account"},{"category_id":7,"category_code":"login_issue","category_name":"Login \/ OTP Issue","service_type":"account"},{"category_id":10,"category_code":"phone_bill_dispute","category_name":"Postpaid Bill Dispute","service_type":"phone_bill"},{"category_id":1,"category_code":"recharge_failed","category_name":"Recharge Failed \/ Pending","service_type":"recharge"},{"category_id":5,"category_code":"refund_pending","category_name":"Refund Not Received","service_type":"general"},{"category_id":9,"category_code":"water_dispute","category_name":"Water Bill Dispute","service_type":"water"},{"category_id":2,"category_code":"wrong_number","category_name":"Wrong Number Recharged","service_type":"recharge"}]}}